All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company. If the product you received is deemed defective your order is eligible for an exchange.

We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to contact our customer service team by visiting the contact us page and completing a support ticket. Be sure to specify the concern, original product ordered as well as the actual product you received including the style/design, color and size. For the fastest resolution, please attach a photograph demonstrating the damaged or incorrect item. Optimal pictures are on a flat, well-lit surface, with the tag and error clearly displayed. Support tickets for wrong or defective items must be unworn, with tags, and submitted within seven (7) business days from receipt of order.

Due to variation in monitor settings, Pearls2the Polls makes no guarantees regarding color matches of product. Note that like-named colors used by various apparel manufacturers/brands/styles (i.e. Navy, Navy Blue, Dark Navy, etc.) are not necessarily an exact shade match to each other. Fabric colors represented on computer monitors may vary due to variations in computer screens, resolution, color, tone or any other display settings.

Due to products being made to order, orders will take up to 2 weeks to process and ship. This policy begins 24 hours after your order is placed and processed. We do not currently provide international shipping. Orders placed on the weekend and holidays are processed on the next business day.

USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted "In Transit" or "Delivered" we recommend contacting your local post office.

Fulfillment time is the time it takes to produce an order and prepare it for shipment. We guarantee to produce all orders and provide a shipping tracking number within 10 business days of the order date. Please note that fulfillment time doesn't include the time it takes for an order to be delivered. To check your order status, view tracking information, provided from our company via email. Please note that the 10-day fulfillment guarantee does not apply to pre-order products.

Pearls2thepolls WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments. It is the customer's responsibility to provide the correct information before submitting their order. If the shipping or product information provided is incorrect or incorrectly entered at the time of purchase, we are not able to make any changes.